This page explains how returns and complaints work at LifeStyleBean. If a product you bought through our site has a problem, or if something about our content or service needs fixing, this page tells you how to raise it and what happens next.
Key Highlights
- Complaints can be raised by email at returns@lifestylebean.com.
- Include your order details, a clear description of the problem, and any photos that show it.
- We aim to acknowledge every complaint within three business days.
- Products bought through affiliate links are returned through the seller, and we explain that process below.
- If you are unhappy with our response, you can ask for your case to be reviewed again.
What this page covers
LifeStyleBean is a yoga and lifestyle blog. We publish articles, guides, and product recommendations, and some of those recommendations link to sellers where you can buy the product. This page covers two things: complaints about our site, our content, or our service, and returns of products you reached through our site. The two routes differ, because a product bought from a seller is governed by that seller’s return policy, while a complaint about our own content is handled by us directly.
If you are unsure which route applies, send your message to the email address above and describe what happened. We will point you to the right process and, where the problem sits with a seller, tell you what to ask that seller for. You do not need to know the correct category before writing to us. A clear description of the problem matters more than the label you give it.
How to raise a complaint
Send an email to returns@lifestylebean.com with the subject line “Complaint” followed by a short description of the issue, for example “Complaint: damaged yoga mat” or “Complaint: incorrect article information.” In the message, include your name, the date of the problem, a clear description of what happened, and what outcome you would like. If the issue concerns a product, add the product name, the seller, the order number if you have it, and the date of purchase.
Photos help when the problem is physical, such as damage, a missing part, or a product that does not match its description. Attach clear photos of the product and, where relevant, the packaging. If the issue concerns an article on this site, include the article title or link and the specific statement you believe is wrong, so we can check it against our sources. Our contact page lists the same email address if you need it again later.
We aim to acknowledge every complaint within three business days of receiving it. Acknowledgement means we confirm we have your message and tell you who is handling it, not that the case is closed. Complex cases, such as those needing information from a seller, take longer, and we will tell you if that is the case and when you can expect an update. Please keep your order confirmations and any messages from the seller until the case is resolved, since those documents often decide how quickly a seller can act.
Returns of products bought through our site
When you buy a product through a link on LifeStyleBean, your contract is with the seller, not with us. That means returns, replacements, and refunds follow the seller’s return policy and the consumer law that applies in your location. Most large sellers accept returns within a stated window, often 30 days, for unused products in their original packaging, and damaged or faulty products usually qualify for return outside that window. Check the seller’s return page first, because its time limits and conditions govern your return.
To start a return, log in to your account with the seller, find the order, and follow the seller’s return steps. If the seller asks for evidence of damage, use the photos you already have, or take new ones before packing the item. Keep the tracking number for the return parcel until the refund appears, since that number is the proof that the item reached the seller. If the seller refuses a return that you believe should be accepted, forward the seller’s response to us at the email address above, and we will review whether our recommendation or description contributed to the problem.
We cannot refund a purchase ourselves, because we never receive your payment. What we can do is help you present the case clearly, correct any error in our own article that misled you, and, where a product repeatedly draws complaints, review whether it should stay recommended on this site. Our disclosure page explains how affiliate links on this site work and that we may earn a commission when you buy through them.
Complaints about our content
If an article contains an error, an outdated claim, or a broken link, tell us and we will check it. Articles on this site are refreshed regularly, and reader reports are one of the ways errors get found. When a correction is confirmed, we update the article and, where the error was material, note the change in the article itself. We do not remove an article simply because a reader disagrees with its viewpoint, but factual errors are corrected, and unclear passages are rewritten.
Complaints about tone, advertising, or the way a product is presented are also welcome. Tell us which article you mean and what you found misleading, and we will review it against our own standards. Our disclaimer page sets out the limits of the general information on this site, including that yoga and health content here does not replace professional advice.
Timelines and what to expect
The table below summarizes the timelines we aim to meet for cases handled by us directly. Seller returns follow the seller’s own timelines, which are usually shown on the seller’s return page.
| Step | What happens | Target time |
|---|---|---|
| Acknowledgement | We confirm receipt and name the person handling your case | Within three business days |
| Assessment | We review your message and any evidence, and ask for more detail if needed | Within seven business days |
| Resolution | We tell you the outcome and any action we will take | Within fourteen business days |
These are targets, not guarantees. Cases that need information from a seller, or that concern a product recall, can take longer, and we will keep you informed if the timeline slips. If you have not heard from us within the acknowledgement window, please resend your message with “Follow-up” in the subject line, since an email can occasionally be lost or filtered as spam.
If you are unhappy with our response
If our response does not resolve the issue, reply to the same email thread and ask for a review. State clearly which part of the response you disagree with and why, and add any new evidence you have. A different person will review the case where possible, and we will give a fresh decision within seven business days of the review request. This review is the final step in our own process.
After our review, options outside this site may still be open to you, depending on your location and the nature of the purchase. For a product dispute, that usually means the seller’s own escalation route, your payment provider, or a consumer protection body in your country. Our terms and conditions describe the general basis on which this site is provided, and our privacy policy explains how we handle the personal information you send us in a complaint.
What we need from you
A useful complaint message has four parts: who you are, what happened, what evidence supports it, and what outcome you want. Vague messages take longer to resolve, because we have to ask for the missing detail before any action is possible. Honest, direct feedback helps more than polite vagueness, so describe the problem plainly, including where our site or a recommended product fell short. We read every message sent to the address above, and we treat complaints as a way to improve the site, not as an inconvenience.
Conclusion
Send your complaint or return question to returns@lifestylebean.com with the details listed above. Start with that email today, and keep your order records until the case is closed.
Frequently Asked Questions
How do I make a complaint to LifeStyleBean?
Email returns@lifestylebean.com with “Complaint” in the subject line and a clear description of the problem. Include your name, the date of the problem, what happened, and the outcome you want. We aim to acknowledge your message within three business days.
What information should I include in my complaint?
Include your name, the date and details of the problem, and the outcome you would like. For product issues, add the product name, seller, order number if you have it, and photos showing damage or defects. Clear evidence helps us resolve the case faster.
Can LifeStyleBean refund a product I bought through a link?
No, refunds are handled by the seller, because your contract is with the seller and we never receive your payment. Follow the seller’s return steps, keep your return tracking number, and contact us if the seller’s response seems unfair or our article misled you.
How long does it take to resolve a complaint?
We aim to acknowledge complaints within three business days, assess them within seven business days, and resolve them within fourteen business days. Cases needing seller information can take longer, and we will tell you if the timeline slips. We will keep you updated if the timeline changes.
What happens if I am unhappy with the response?
Reply to the same email thread and ask for a review, stating which part of the response you dispute and why. A different person will review the case where possible, and we will give a fresh decision within seven business days of your request.
Do you accept complaints about article content?
Yes, we welcome reports of errors, outdated claims, or broken links in our articles. Tell us the article title or link and the specific statement you believe is wrong. Confirmed factual errors are corrected, and unclear passages are rewritten. Reader reports help us find errors that internal checks miss.